You can block clients who violates your policies. Blocked clients will be identified by email address and will not be able to book appointments through your booking page.
Step by step guide:
Go to your Admin page.
Go to Clients.
Choose the client you would like to block with the checkbox.
Alternative option: You can also click on the customers name, and within the customer's page, you can click on the "Block" button.
Click to the Block button.
Click the Block button in the pop-up window.
Save when you're done.
Alternative ways:
Go to your Admin page.
Go to Clients.
Click on the Blocked section.
Click on the Block client button at the top right corner.
Type in the client name you would like to block
Click to the Block button.
Unblock a customer:
Go to your Admin page.
Go to Clients.
Click on the Blocked ssection.
Choose the client you would like to unblock with the checkbox.
Click to the Unblock button